Frequently Asked Questions
Yes! After placing your order, you will receive an email confirmation. Then, within 24-48 business hours, you will receive another email with the tracking details. You can track your order here: Track Order.
We have two box options available: the deluxe wooden box with light and the standard box (included). You will receive the one you selected at checkout.
That's right! In case your necklace gets damaged or has any issues, simply contact us and we will be happy to send you a replacement at no cost.
Our delivery time ranges from 3-7 business days to any destination within the United States and 7-20 business days to international destinations. We have two shipping options available: Free Shipping and Expedited Shipping.
We operate exclusively online through https://regalocreativo.co and offer home delivery. Our production facilities are located in St. Petersburg, Tampa, Florida, USA.
No! Both the necklace and the earring are made of high-quality materials and have a 14k and 18k gold finish. They have been treated with due care to preserve their original properties.
We always suggest taking proper care of them, avoiding exposure to chemicals and moisture, and storing them in a safe, dry place when not in use.
For shipments within the USA we mainly use the United Postal Service (UPS) and we also rely on the United States Postal Service (USPS). For international shipments we use the transport company FedEx.
In most cases, our necklaces and earrings are made of stainless surgical steel with a white, yellow or rose gold plating. They are embellished with clear crystals delicately placed around a sparkling cubic zirconia. In addition, we offer special items in certified solid gold that can be requested through our catalog.
You have two options to get in touch with us. You can write to our support email ( info@creativegift.co ) or chat with us live through our online chat Monday to Friday from 9 am to 5 pm EST.
Testimonials
What some of our happy customers say